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Privacy Policy

Effective Date: May 2025

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At Chapters in Frame, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

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1. Information We Collect

We may collect the following types of information when you interact with our website or make a purchase:

  • Contact Information: Name, email address, phone number

  • Booking Details: Location(s) to be photographed, event type, and preferred dates

  • Payment Information: Processed securely through third-party payment processors (we do not store credit card details)

  • User Content: Any written descriptions, notes, or requests you provide for your project

  • Technical Data: IP address, browser type, and device information (via cookies or analytics tools)

 

2. How We Use Your Information

We use your information to:

  • Process and confirm orders or custom project requests

  • Communicate with you about your booking or inquiry

  • Assign a project curator and generate a quote

  • Deliver your final photos and any add-on services

  • Improve our website and services

  • Comply with legal obligations

 

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Photographers or project curators assigned to fulfill your order

  • Service providers who help us operate the website (e.g., email systems, payment processors)

  • Law enforcement or regulators when required by law

 

4. Your Choices

  • You can opt out of promotional emails at any time by clicking “unsubscribe” at the bottom of the email.

  • You may request access to, correction of, or deletion of your personal information by contacting us at [your email].

 

5. Security

We take reasonable steps to protect your data through secure hosting, encrypted payment processing, and restricted access.

 

6. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children without parental consent.

 

7. Cookies and Analytics

Our website may use cookies to track basic usage data and improve your experience. You can control cookies through your browser settings.

 

8. Changes to This Policy

We may update this policy occasionally. When we do, we’ll revise the "Effective Date" at the top of this page.

 

9. Contact Us

Questions? Please email us at [your contact email] or use the contact form on our website.

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